Contact

Get in Touch

We're a small Aussie family business and there's a real person on the other end of every message. Whether you have a question about a product, need help with an order, or just want to talk running — we'd love to hear from you.

We aim to respond within 1 business day.

Before you get in touch — quick answers

Where is my order? Once your order is dispatched, you'll receive a tracking email with a link to follow your parcel. You can also visit our Track Your Order page anytime. Orders are dispatched within 1–2 business days.

How long does delivery take? Metro areas: 3–7 business days. Regional and rural areas: 5–10 business days. Full details on our Shipping Policy page.

My item arrived damaged or faulty — what do I do? We're sorry to hear that. Take a photo and send it to us through the form above with your order number. We'll sort a replacement or refund for you within 2 business days. Full details on our Returns & Refunds Policy page.

Can I change or cancel my order? If your order hasn't been dispatched yet, we'll do our best to make changes. Contact us immediately through the form above and include your order number. Once an order has been dispatched we're unable to make changes.

Do you ship internationally? Not at this stage — we ship to Australian addresses only.

I have a question about a specific product. Send us a message using the form above and include the product name. We'll get back to you with everything you need to know.

Our response commitment

We check messages every business day and aim to respond within 24 hours. For urgent order issues, please include your order number in the subject line — this helps us find your details quickly.

Messages sent on weekends or Australian public holidays will be responded to on the next business day.