Track Your Order
Once your order has been dispatched, you'll receive a shipping confirmation email with your tracking number and a direct link to follow your parcel in real time.
Track with Australia Post
If your order was shipped via Australia Post, enter your tracking number below:
Track with StarTrack
Some larger orders may be shipped via StarTrack. If your confirmation email references StarTrack, use the link below:
How to find your tracking number
Your tracking number is included in the shipping confirmation email sent to the email address you used at checkout. It typically looks like this:
- Australia Post: a combination of letters and numbers, e.g.
EP123456789AU - StarTrack: a numeric code, e.g.
1234567890
If you can't find the email, check your spam or junk folder. If it's not there either, contact us and we'll look it up for you.
Delivery timeframes
| Location | Estimated Delivery |
|---|---|
| Metro areas (Sydney, Melbourne, Brisbane, Perth, Adelaide) | 3–7 business days |
| Regional and rural areas | 5–10 business days |
| Remote areas (NT, far north QLD, outback WA) | Up to 14 business days |
Tracking updates may take up to 24 hours to appear after your order is dispatched. If your tracking hasn't updated in more than 3 business days, please get in touch.
Haven't received your order?
If your estimated delivery window has passed and your order hasn't arrived:
- Check the tracking link for the latest update
- Check if a delivery card has been left at your address (the parcel may be at your local post office)
- Check with neighbours in case it was left with them
- If none of the above, contact us and we'll lodge an investigation with the carrier
We'll always do our best to resolve lost or delayed parcels as quickly as possible.
Questions?
Our team is here to help.
Orders are dispatched within 1–2 business days. Tracking becomes active once your order leaves our warehouse.