Returns & Refunds Policy

We want you to be completely happy with your purchase. If something isn't right, we'll work with you to make it right — quickly and without fuss.

Your rights under Australian Consumer Law

As an Australian business, we comply fully with the Australian Consumer Law (ACL). You are entitled to a refund, replacement, or repair if a product:

Arrives faulty or not working as described
Is significantly different from what was shown or described on our website
Arrives damaged in transit
Develops a fault within a reasonable time of normal use

These rights exist regardless of any other policy we have — they cannot be excluded or limited.

What we accept returns for

✅ We will refund, replace, or repair:

Products that arrive faulty or defective
Products damaged in transit
Products that are not as described on the product page
Products with a manufacturing fault that develops within 30 days of delivery

❌ We do not accept returns for:

Change of mind purchases
Items that have been used, washed, or had their original packaging removed
Products purchased during a clearance or final sale

If you're unsure whether your situation qualifies, please contact us — we'll always try to find a fair solution.

How to lodge a return

Step 1 — Contact us first

Before sending anything back, get in touch with us through our Contact page within 30 days of receiving your order. Include:

Your order number
A description of the issue
Photos or a short video showing the fault or damage

Step 2 — We'll assess and respond

We aim to respond to all return requests within 2 business days. If your return is approved, we'll provide you with return instructions and a return authorisation number.

Do not send items back without a return authorisation — we may not be able to process unapproved returns.

Step 3 — Send the item back (if required)

For faulty, damaged, or incorrectly described products, we will cover the cost of return postage. We'll either send you a prepaid label or reimburse your postage costs.

Step 4 — Resolution

Once we receive and assess the returned item, we'll process your refund, replacement, or repair within 5 business days. We'll keep you updated every step of the way.

Refund method and timing

Approved refunds are returned to your original payment method. Processing times once we've approved your refund:

Payment method	Refund timeframe
Credit or debit card	3–5 business days
PayPal	1–3 business days
Afterpay	3–5 business days (processed through Afterpay)
Store credit	Immediate

Bank processing times are outside our control and may vary depending on your financial institution.

Exchanges

If you'd like to exchange a product for a different size or colour, please contact us through our Contact page. We'll do our best to accommodate exchanges where stock is available. Exchanges are subject to the same conditions as returns.