Terms of Service & Privacy Policy

This page sets out the terms and conditions for using leveluprun.com.au and how we collect, use, and protect your personal information. By using our website or placing an order, you agree to these terms.

Part 1 — Terms of Service

1. About Us

Level Up Run (ABN: 67247796848) is an Australian family-run online store operating at leveluprun.com.au. We sell running accessories and recovery products, shipped from Australia.

For any questions about these terms, contact us via our Contact page.

2. Placing an Order

By placing an order on our website, you confirm that:

• You are at least 18 years old, or are placing the order with the consent of a parent or guardian
• The information you have provided (name, address, payment details) is accurate and complete
• You authorise us to charge the payment method provided for the total order amount

We reserve the right to cancel or refuse any order at our discretion — for example, if a product is out of stock, if there is an error in pricing, or if we suspect fraudulent activity. If we cancel your order, you will receive a full refund.

3. Pricing and Payment

All prices on leveluprun.com.au are displayed in Australian Dollars (AUD) and include GST where applicable.

We accept the following payment methods:

• Major credit and debit cards (Visa, Mastercard, American Express)
• PayPal
• Afterpay (where available)
• Any other payment methods displayed at checkout

Prices may change at any time without notice. The price charged is the price displayed at the time you complete your order.

4. Shipping and Delivery

Our full shipping terms, including estimated delivery times and shipping costs, are set out in our Shipping Policy.

Delivery timeframes are estimates only. We are not liable for delays caused by Australia Post, third-party carriers, weather events, or circumstances outside our control.

5. Returns and Refunds

Our full returns and refunds process is set out in our Returns & Refunds Policy.

Your rights under the Australian Consumer Law are not limited or excluded by anything in these terms.

6. Product Descriptions and Availability

We make every effort to ensure product descriptions, images, and specifications are accurate. However, we do not warrant that product descriptions are error-free, complete, or current. Minor variations in colour may occur due to screen calibration differences.

Product availability is not guaranteed. If a product becomes unavailable after you have placed an order, we will notify you promptly and offer a full refund or suitable alternative.

7. Intellectual Property

All content on leveluprun.com.au — including text, images, logos, and graphics — is owned by or licensed to Level Up Run. You may not reproduce, distribute, or use any content from this site without our written permission.

8. Limitation of Liability

To the extent permitted by Australian law, Level Up Run's liability for any claim arising from the use of our website or purchase of our products is limited to the value of the product purchased.

We are not liable for indirect, incidental, or consequential losses — including loss of profits, data, or business opportunity — arising from the use of our website or products.

Nothing in these terms excludes rights that cannot be excluded under the Australian Consumer Law.

9. Governing Law

These terms are governed by the laws of New South Wales, Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of New South Wales.

10. Changes to These Terms

We may update these terms from time to time. The current version will always be available on this page. Continued use of our website after changes are published constitutes acceptance of the updated terms.

Part 2 — Privacy Policy

Level Up Run is committed to protecting your privacy. This policy explains what personal information we collect, how we use it, and your rights regarding that information.

We comply with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).

1. What Information We Collect

We collect personal information that you provide directly to us, including:

• Contact information: name, email address, phone number
• Shipping information: delivery address
• Payment information: processed securely by our payment providers (we do not store card details)
• Account information: if you create an account on our site
• Communications: messages you send us via our contact form or email

We also collect information automatically when you visit our website:

• Usage data: pages visited, time on site, referring URLs
• Device information: browser type, operating system, IP address
• Cookies: small files stored on your device to improve your browsing experience (see Section 5)

2. How We Use Your Information

We use your personal information to:

• Process and fulfil your orders
• Send order confirmations, shipping notifications, and tracking updates
• Respond to your enquiries and customer service requests
• Send marketing emails (only with your consent — you can unsubscribe at any time)
• Improve our website and product range based on how customers use the site
• Comply with our legal obligations under Australian law

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

3. Who We Share Your Information With

We share your information only where necessary to operate our business:

All third parties we work with are required to handle your information in accordance with applicable privacy laws.

4. Storing Your Information

Your information is stored on secure servers operated by Shopify Inc., which is headquartered in Canada and complies with international data protection standards.

We retain your personal information for as long as necessary to fulfil orders, comply with legal obligations, and resolve disputes. When information is no longer needed, we securely delete or anonymise it.

5. Cookies

Our website uses cookies to:

• Remember your cart and session preferences
• Analyse website traffic and performance
• Enable social media sharing features

You can control cookies through your browser settings. Disabling cookies may affect some features of our website, including the shopping cart.

6. Your Privacy Rights

Under the Australian Privacy Act, you have the right to:

• Access the personal information we hold about you
• Correct inaccurate or out-of-date information
• Request deletion of your personal information (subject to legal obligations)
• Opt out of marketing emails at any time by clicking "Unsubscribe" in any email we send

To exercise any of these rights, contact us via our Contact page. We will respond within 30 days.

7. Marketing Communications

We will only send you marketing emails if you have opted in — for example, by subscribing through our homepage newsletter form or ticking the marketing consent checkbox at checkout.

You can unsubscribe from marketing emails at any time by:

• Clicking the "Unsubscribe" link in any email we send, or
• Contacting us directly via our Contact page

Unsubscribing from marketing emails does not affect transactional emails (order confirmations, shipping updates).

8. Children's Privacy

Our website is not directed at children under 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us and we will delete it promptly.

9. Third-Party Links

Our website may contain links to third-party websites (for example, social media platforms or our shipping carrier). We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.

10. Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our practices or legal requirements. The current version will always be available on this page. We will notify you of significant changes by email where we have your contact details.

11. Contact and Complaints

If you have any questions, concerns, or complaints about how we handle your personal information, please contact us via our Contact page.

If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or by calling 1300 363 992.

These Terms of Service and Privacy Policy apply to all use of leveluprun.com.au